Mohammed Adel Eltabaa

Designed, implemented, and optimized complex, enterprise-level IT infrastructures, achieving high availability and aligning with standardized service levels across diverse virtual server and terminal server environments.

Acted as the Tier 3 (Last-Level) Technical Expert, independently resolving highly complex incidents, system escalations, and critical performance bottlenecks to maintain operational integrity.

Reduced manual overhead by designing and implementing custom automation solutions and scripting for routine tasks and system maintenance, significantly improving operational efficiency.

Spearheaded the deployment of robust antivirus/endpoint protection solutions and managed enterprise-grade backup and recovery systems, ensuring comprehensive business continuity.

Initiated and managed critical IT projects to enhance work efficiency, productivity, and system security, including audits of IT General Controls, Applications, Infrastructure, and Network Security.

Upgraded network infrastructure by deploying Aruba managed switches, significantly improving network stability and performance compared to unmanaged systems.

Optimized ERP (Networking) Performance through advanced Network Engineering Methods and Monitoring tools (NPM), ensuring seamless business operations.

Ensured ERP SQL Database stability and performance using SolarWinds DPM, contributing to reliable data management and accessibility.

Enhanced network security by customizing Firewall Rules, implementing web filtering, and integrating Intrusion Detection Systems (IDS), protecting against cyber threats.

Integrated company zone networks using Rocket M5, nano station m5, Power Beam M5 & AC620, establishing robust and secure inter-zone connectivity.

Provided comprehensive support for all hardware and software issues, documenting solutions and offering on-job training to junior IT team members, enhancing team capabilities.

Ensured maximum stability of IT facility infrastructure components through proactive systems maintenance and contributed to continuous improvement of operational policies and procedures.

Administered and managed end-user workstations via Microsoft Servers, Active Directory, DNS, DHCP, File Server, WDS, WSUS, and SCCM, ensuring efficient user environments.

Managed and configured CCTV systems (NVR & DVR), applying all fixes, installations, upgrades, and maintenance for both NVR servers and IP cameras, enhancing security surveillance.

Ensured network security and high availability by analyzing Firewall Logs using Cisco ASA 5510, Sophos XG firewall UTM 9.5, and Nomadix AG 5900, bolstering network defenses.

Diagnosed and efficiently resolved a wide range of hardware and software problems, ensuring minimal downtime and high customer satisfaction.

Installed and configured computer hardware, operating systems, and applications, setting up new user accounts and profiles, and managing password issues.

Monitored and maintained computer systems and networks, troubleshooting system and network faults to ensure continuous operation.

Provided technical guidance and support to staff and clients, both face-to-face and remotely, for system setup and issue resolution.

Managed monthly purchase, inventory, and consumption details, contributing to efficient resource allocation and operational planning.